2/10 Hirveä
Lisa
18.11.2024
Huonoa: Henkilökunta ja palvelu
I called and spoke with the front desk, the day I was supposed to arrive to cancel the reservation and according to their policy I needed to cancel prior to 24 hours of the stay for a full refund, after that I would be penalized the first night rate plus taxes. The supervisor of the Inn refused my cancellation after the front desk told me it should be no problem. I prepaid for the nights and they refuse to even give a partial refund. I will never make another res with Red Roof Inn. There are several other places within the same area to stay in the future. I will make sure no one I know ever uses this hotel either. A hotel that does not care about their customers or future business.
Lisa
Yöpyi 2 yötä marraskuussa 2024