Was looking for somewhere to stay the night after a concert nearby. Wasn’t expecting much as this was a motel stay. With this being said, cleanliness is something we will never settle on. Upon arrival to the room, it smelled heavily of cigarette smoke, although the property claims to be smoke free. We then noticed that it appeared that the room had not been properly cleaned prior to our arrival. The bed was made but sheets had crumbs on them as if someone had been eating in the bed, floors dirty and had visible wrappers, a candy stuck to the floor and cigarette ash on the floor beside the bed when again, the property claims smoke free. The bathroom was obviously not cleaned well. We called the front desk and the guy agreed to come vacuum and change the sheets - he was pleasant. The same front desk guy was the one to come change the bedsheets for us. While he was changing the sheets he stated that their regular housekeeper was off today so someone else had cleaned the room, and he agreed he wasn’t sure if the bedsheets had been washed as they appeared dirty - disturbing to think if we had not noticed. We never did get the room vacuumed. We did not have a comfortable sleep and both felt uncomfortable and dirty all night. I travel frequently and am great at keeping expectations in check but this was out of control. Other than the first man we dealt with, staff has been very difficult to deal with when trying to voice concerns.
