2/10 Hirveä
Danika D
Matkusti pienten lasten kanssa
22.11.2024
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
If you want to feel safe during your stay in Puerto Rico, DO NOT STAY HERE! Not only did we have the terrifying and gut wrenching realization that we had an intruder in the apartment who had broken in during the middle of the night and stole our cash, I physically had to chase this stranger out of the apartment and watch as he easily climbed up the outdoor wall and escaped past the locked front door. The apartment is not secure and as we were shaken up and had a small child with us, we decided to stay at a hotel for our remaining night on the island. As traumatic as that is, the treatment we received from the property owners lacked empathy and support, and we were never reimbursed for the night we did not spend at the property. In order to receive a refund the property required that we file a police report, otherwise our terrifying ordeal at their property was not valid enough or worthy of compensation. We recieved the run around when trying to file the police report over the phone, with a majority of numbers listed being out of service. We did everything within our short time left on the island to comply with this request. As foreigners it was a difficult and frustrating experience trying to file the report and the property did not provide us any help in this respect. We asked them to do the bare minimum and refund us the night we did not stay there, did not ask them to compensate us for the losses incurred or for alternative arrangements. They utterly failed us. 0/10
Danika D
Yöpyi 4 yötä marraskuussa 2024