4/10 Huono
linda
Matkusti kumppanin kanssa
20.2.2025
Huonoa: Henkilökunta ja palvelu
Westin’s are usually know for their customer service, but this Westin did not meet that expectation. We were there for our 25th anniversary, which we had notified them about. No welcome drink offered. We asked for earlier check in, was informed when we got there that room would be ready in about an hour, 2 hours later after some back and forth room ready. We had to ask 2 nights at 5:45pm if our room could be tidied up and fresh towels, to which the front desk literally told me that we must of had the “do not disturb “ sign up, which we NEVER use, when they checked their computer they could see our room wasn’t completed. I know this seems like small stuff, but I guess it was also the attitude of the front desk staff . Furniture in lobby worn, I feel like the place needs some tweaking, staff as well as decor. However all of this being said, location was great for walking everywhere
linda
Yöpyi 4 yötä helmikuussa 2025