8/10 Hyvä
Satu, Helsinki
26.1.2015
Hyvää: Siisteys ja huoneen mukavuus
Nice hotel, disappointing service
Mantra Portsea is nicely decorated apartment hotel within walking distance from the center. The service level is good otherwise, but the rooms are only cleaned once a week. We stayed for 4 days so this was sufficient. You can get clean towels if you like. The breakfast was good. However during my stay I washed some clothes and they were damaged because the clotheshorse in the balcony was rusted. The hotel agreed to compensate the clothes after the housekeeping was unable to remove the stains. This compensation has yet to arrive, over 2 weeks after the incident. The hotel kept the clothes so I'm unable to try and remove the stains by dry cleaning either. The hotel hasn't contacted me about this and has just left it not settled.