2/10 Hirveä
Ava
Matkusti ryhmän kanssa
20.12.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property is nothing like the pictures. The room we received, booked at USD 700 per night, was in a terrible state: broken tiles, a stained duvet, a broken side table, no hand soap, and a non-functioning phone to contact the front desk. The corridors reeked of unpleasant odors, and the carpets throughout the hotel were heavily stained.
The staff were shockingly rude. When we politely raised our concerns about the condition of the room, their response was, “No one is kept hostage here. You can leave the hotel whenever you want.” This suggests they are accustomed to complaints and have a standard dismissive reply, which is unacceptable for any hotel, let alone one charging such exorbitant rates.
For a price comparable to the city’s finest 5-star accommodations, this hotel is nothing short of a scam. The cleanliness was appalling, and the level of customer service was the worst I’ve ever encountered. This property should be classified as a motel and adjust its rates accordingly.
The images advertised are highly misleading and do not reflect reality. I documented all the issues mentioned and would have attached the photos if this platform allowed it.
Avoid this accommodation at all costs—it can truly ruin your trip.
Ava
Yöpyi 3 yötä joulukuussa 2024