4/10 Huono
Stuart, sydney
Matkusti perheen kanssa
25.3.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Complete Disappointment - Do Not Stay Here
I cannot stress enough how misleading the hotel's description is, especially the term "Excellent" which they proudly use. Unfortunately, the reality was the complete opposite.
We were so dissatisfied with our stay that we checked out early, with several days still remaining on our booking.
Here’s why:
Construction Noise: Upon arrival, we were informed that construction would occur from 9 AM to 6 PM – which we thought we could tolerate. However, work actually started at 7 AM, and the constant jackhammering throughout the day made it impossible to relax or enjoy the room.
Room Conditions: Our room had a window covered up, giving it a claustrophobic, prison-like feel. This was not mentioned beforehand, and the tiny room with no natural light made it extremely uncomfortable.
Air Conditioning Issue: The in-room air conditioning was completely ineffective. It was set to a temperature that was uncomfortably hot, and when I reached out to the front desk for assistance, they suggested I "open the window" – but, surprise, the window was covered. To make matters worse, the outside temperature was -2°C, making it impossible to get any fresh air.
Given these issues, we decided to leave the hotel early, and we’ve been far from satisfied with the lack of response or resolution from the hotel itself. Expedia agreed with our concerns after seeing the videos we provided and even gave us a $100 refund. Unfortunately, the hotel offered no compensation o
Stuart
Yöpyi 3 yötä maaliskuussa 2025