2/10 Hirveä
Gabriela Nicole
Matkusti kumppanin kanssa
4.11.2024
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I am writing to formally express my disappointment and frustration with a recent booking we made through your platform. We chose this hotel based on the photos and descriptions provided, particularly due to the advertised pool facilities, which were a key factor in our decision to stay here. After traveling a considerable distance and taking a flight specifically to enjoy the hotel amenities, we were extremely disappointed to find that there is, in fact, no functioning pool available.
Upon arrival, the front desk staff informed us that an email should have been sent notifying us that the pool would not be available during our stay. However, no such communication was received, leaving us unprepared and misled about the experience we would have here.
This situation has left us very dissatisfied, as the hotel is not meeting the expectations promised through your platform. We respectfully request a full refund for this booking, as well as assistance in relocating to another hotel that can provide the amenities advertised.
Thank you for addressing this matter urgently. We look forward to your prompt response and a satisfactory resolution.
Gabriela Nicole
Yöpyi 1 yön marraskuussa 2024