Hae hotelleja – Elbasan County

"The location of the hotel is the best there could be. Nice lobby area. Rooms dated and hot. When asking about getting the room cooler (there is seemingly airconditioning), they just tell you to open the window. And it doesn't help much. No wifi in my room. After constant complaints after four days they finally fixed it. No apology. The tour companies send whatsapp messages late in the evening about nex't morning's tours, so I ended up several times getting a coat over my nightgown to get a connection elsewhere in the hotel. When we asked for directions the BunkArt bus stop (11) they gave us total opposite where the bus stop was. When I told about the noisy nighttime party in a neighboring room, they just stare at you. The cleaning lady was good and male waiter in the restaurant. The rest of the staff need serious training."

"The location is good, and the hotel is clean. The service at check-in was a bit lacking, for example, information about the sauna and spa was not provided. A bottle of sparkling wine was offered with the accommodation, but it was a sweet dessert wine. I would recommend paying attention to these details. The room was clean and quiet, the bed and linens were comfortable. Breakfast and the staff were very professional. The pool was a bit different and smaller than in the pictures."