Chalet't – Goreville

”We reserved a double queen bed room and when we arrived they put us in a single bed room. A double bed. For myself, my sister, and my 18 year old son. They had to bring us a rollaway bed which was hard as a rock and the actual bed in the room was slanted and uneven. Thankfully we only needed it for one night but we won’t be staying here again. No offers of reduced rates or anything for our situation. ”

”Would not stay here again. Rooms didn’t smell very good. No elevator just stairs. Not impressed at all”

”The hotel was very clean and well maintained. The front desk staff seemed distracted, but polite. I will stay again when in the area.”

”Stayed in room 309 and the bathroom door jammed and was stuck in the bathroom.”

”Beautiful, spacious, clean, elegant, welcoming and modern. Seriously nothing bad to say about this place!”

”Very good breakfast. ”

”Decent place for a low price. Staff was great.”

”First room assigned had not been cleaned. Had food and trash, along with cigarette butts and smoke (in a non-smoking room). I understand that the misuse of the room was not management's fault, but that of the prior occupants. However, there should have been protocols in place to insure that rooms are cleaned and noted as such before new guests arrive. The front desk person was very apologetic and noticeably frustrated that this occurred, and when she told another staff member it was shrugged...

”Clean room staff was really nice”

”Didn’t know you couldn’t grab a piece of cheese. The staff member mumbled, then brushed my hand away, then said he had to throw it all out, and continued to berate me when he returned until I told him to stop talking to me (please). Didn’t bother going down for breakfast next day. We went out instead. TV stopped working and no tech staff on duty nor manager. Front desk had us pack and move to new suit. We asked for compensation and they said their hands were tied. Also, we parked our car in...

”Walls and floors are thin so you hear those rooms beside and above.”