6/10 OK
Kiri
Matkusti kumppanin kanssa
23.1.2025
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was overall nice but the room was drafty and the heating was hard to balance because of this and as it was noisy you had to decide weather to be warm or kept awake with the heating on. Even walking to the room it was freezing,typically in a hotel it's warm or even "ish" but it was cold cold.
Staff are polite but unorganised and overall if I owned the hotel I wouldn't employ them because customer service just wasn't there.
I was even asked to pay for the room on arrival-I'd already paid upon booking! She would have taken my money again if I hadnt informed of this.
Had room service but service was poor - half the order was wrong so we ate separately, was told one meal would be free... long story but that was a lie and they have not responded to any of my communications or even honoured the promise.
Had they not been incompetent,ignored my contact,had better facilities and room was more together for a 4* it would have been more but it wasn't so it isnt
Kiri
Yöpyi 1 yön tammikuussa 2025